FAQ

A. Technical Questions

I want to open an account

To Open and account, Go to the right hand side of the Home Page and Click on Create Account. Fill in the required Details and you will get an email to let you know that you have signed up with Soul Touch Music.

How do I unsubscribe from your mailing list?

To unsubscribe you can click on the link at the bottom of the email you receive and from there you will be unsubscribed from the mailing list.

My Computer froze while downloading?

If your computer from or shut down while downloading, you will get up three try’s to download your music. Hence you can do this again from anywhere again or from your computer.

 

 

B. PAYMENT

How can I pay for my order?

You can pay for your downloads either by Credit / Debit card. After you select the music you would love to download and follow the check out link that leads to Payfast, you then signup or login to Payfast. From there you select the method of Payment as Visa/Mastercard and enter your bank details and click USE. From there your payment will be confirmed and you can then Download the Album/Song.

 

How to Pay without a credit/Debit card

UKASH: You can do this with UKASH. UKASH is a system that allows you to purchase the music by entering a voucher that contains the amount needed. You can purchase the voucher at your nearest Pick n Pay outlet. And from there as you check out the music you will be asked to select your method of payment and hence select UKASH. Find out more at www.ukash.com

INSTANT EFT: You can alternatively purchase your music via Electronic Fund Transfer (EFT). After checking out your order and being led the PayFast Website, create an account there or if you already have one you can sign up. Once logged in, click the Instant EFT option and then select your bank and click USE. This will lead you to a page showing 3 steps that you will have to follow. Under Step one, Click the link below and this will log you into your online banking account. Create the beneficiary as described in step two and make the payment. Once you are done, click Verify under Step 3 and your payment will be processed through leading you back to the Soul Touch Music website to make the download.

 

I paid for my song download but failed to download.

If your computer from or shut down while downloading, you will get up (3) three try’s to download your music. Hence you can do this again from anywhere again with your computer or mobile device.

 

 

C. Pricing

 

Currency

We currently only take South African Rands (ZAR). We are planning to expand in other countries and hence will be taking other currencies.

 

D. Privacy and Security

Will my information be given to 3rd Parties?

We take this seriously and Soul Touch Music will keep your information and any 3rd party requests for your details will be declined. Unless we consult with you, we will not give away any of your login or bank details.